Privacy Policy

01 What we collect

Information you give us directly

Name, email, phone number, project city, budget range and any project details, photos or floor plans you upload through the enquiry form, the estimate tool, or your client dashboard.

Information collected automatically

Standard technical data – browser type, device type, and pages visited – collected through normal website operation, used only in aggregate to keep the site working well.

02 How we use it

• Responding to your enquiry and preparing a quotation.
• Managing your project through booking, execution and handover.
• Generating invoices and processing payments for your project.
• Sending project updates through your client dashboard or email.

We do not use your project details for advertising, and we do not sell your information to third parties.

03 Who we share it with

We share the minimum necessary information with:

• Payment processors, to process a payment you have initiated. We do not store your card details ourselves.
• Site and factory teams directly working on your project, limited to what they need to deliver it.
• Automation tools (such as our internal workflow system) used to route your enquiry to the right team member promptly.

We do not share your information with unrelated third parties for their own marketing.

04 Cookies

This site uses essential cookies to keep your session, your enquiry form progress and your dashboard login working correctly. It does not run third-party advertising trackers. You can block cookies in your browser, though the dashboard and multi-step estimate tool may not function correctly without them.

05 Data security

Your data is stored on access-controlled systems, and payment information is handled by our payment processor's secure infrastructure rather than stored on our own servers. No online system is completely immune to risk, but we take reasonable, industry-standard steps to protect what you share with us.

06 Data retention

Enquiry and project data is retained for as long as needed to deliver your project and meet our accounting and legal obligations afterward. You can request earlier deletion of enquiry data that did not proceed to a booked project, subject to any legal retention requirements.

07 Your rights

You can ask us at any time to:

• See what information we hold about you.
• Correct information that is inaccurate.
• Delete enquiry data not tied to an active or completed project.

Send these requests to the email address below and we will respond within a reasonable time.

08 Children's privacy

Our services are directed at adults booking design and construction work. We do not knowingly collect information from children.

09 Changes to this policy

We may update this policy as our systems or services change. Material changes will be reflected here with an updated date at the top of this page.

10 Contact

Questions about this policy, or a request relating to your data, can be sent to nexpinnacleglobal@gmail.com.